At Shield Drugstore, your health and privacy are equally important. Whether you're visiting our stores or shopping online at shielddrugstore.com, we’re committed to safeguarding the personal information you share with us.

This policy explains how we collect, use, protect, and store your personal data—and what your rights are under the Data Privacy Act of 2012.

We collect your data to serve you better and comply with legal and operational requirements. Specifically, we process your data for the following lawful purposes:

• With your consent: To send promotional offers, loyalty rewards, health tips, and updates
• To fulfill a contract: When you place an order or sign up for Shield Drugstore Treats
• To comply with legal obligations: Like tax, DOH, FDA, and BIR reporting requirements
• For our legitimate interests: To improve your experience and streamline services

These include:

• Processing online orders and deliveries
• Creating and managing your ShieldDrugstore.com account
• Allowing you to view past orders, saved addresses, and loyalty points
• Sending updates, discounts, and health promos (optional)
• Responding to customer concerns or service requests
• Conducting internal reports, analytics, and service improvements
• Meeting regulatory requirements from relevant government agencies

You can always opt out of marketing messages anytime.

Depending on your interaction with us, we may collect:

Basic Personal Info:

• Name, home/shipping address, contact number, email
• Username and password, birthday, gender, and occupation

Sensitive Personal Info (only when needed):

• Prescription or medical records
• Valid government IDs or licenses
• Payment information (via secure third-party gateway)
• Family and employment background (if applicable)

We only ask for what we need and treat it with the utmost confidentiality.

We use cookies and web analytics to give you a smoother browsing experience. These help us:

• Remember your preferences
• Save items in your cart
• Understand what pages customers visit most

You can disable cookies in your browser, but some features might not work properly.

We analyze only non-identifiable data like:

• IP address
• Pages visited
• Browser and device type
• Location (general)
• Time and date of visit

We do not share this data with any outside parties beyond authorized analytics partners.

Our website may contain links to external sites. Please note that Shield Drugstore is not responsible for their privacy practices. We encourage you to review their policies before submitting any personal data.

We do not sell your data.

We may share your information only with trusted service providers and only for legitimate business purposes, such as:

• Logistics or courier partners for deliveries
• Payment processors for secure transactions
• Technology partners who help manage our website or systems
• Government regulators (when required by law)

All partners are contractually required to keep your data safe and confidential, and never use it for their own marketing or unrelated purposes.

We take extra care when dealing with children’s data. We do not knowingly collect personal information from children under 13 without parental or guardian consent.

Parents are encouraged to supervise their children’s use of our website.

Shield Drugstore uses Odoo Online, a secure cloud-based platform, to store and manage all customer data. In this setup, Shield Drugstore acts as the data controller, while Odoo S.A. serves as our data processor, hosting the data in compliant, internationally certified data centers.

Your personal information—including order history, prescriptions, shipping addresses, and contact details—is securely stored on Odoo’s servers, which follow global best practices in data protection (including GDPR and ISO standards).

We retain your data only for as long as necessary to:

• Complete your transactions
• Comply with legal, tax, and accounting obligations
• Improve customer service and operational performance
• Resolve disputes or address security concerns

After the retention period, we either securely delete or anonymize your data based on Shield Drugstore and Odoo’s retention policies.

Retention Examples:

• Prescriptions: 2 years from purchase (per DOH/FDA guidelines)
• Transaction records: 5 years (per BIR requirements)
• Marketing data: Until you unsubscribe or request deletion

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You have the right to:

• Access your personal data
• Correct any inaccurate data
• Request deletion or restriction of your data
• Object to data processing
• Withdraw consent at any time
• Lodge a complaint with the National Privacy Commission (NPC)

To exercise any of these rights, contact us below.

If you have questions, concerns, or requests about your personal data, you may contact our Data Protection Officer (DPO):

𝗗𝗔𝗧𝗔 𝗣𝗥𝗢𝗧𝗘𝗖𝗧𝗜𝗢𝗡 𝗢𝗙𝗙𝗜𝗖𝗘𝗥

Rachelle Ducusin, CHRA

Shield Drugstore Data Protection Officer

📧 Email: dpo@shielddrugstore.com

📞 Hotline: 09673163678

📍 Shield Drugstore HQ, La Union, Philippines

You may also file a complaint with the National Privacy Commission via https://privacy.gov.ph/mechanics-for-complaints

We may update this Privacy Policy to reflect new laws or business changes. Any updates will be posted here and take effect immediately. Major changes will be clearly communicated through our website or email (if applicable).

We encourage you to check back regularly for the most current version.